Implementation Coordinator

hybrid
Cairo, Heliopolis, Egypt .
full-time . June 10, 2025

Description

Think insurance is boring? Think again.

Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.

Trufla is leading a digital revolution that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.

It’s our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities.

Main Benefits:

Competitive Salary
Health Insurance
Gym Membership
Flexible Working Hours
Continuing Education Opportunities
Work from home
Team Building Activities
Milestone celebrations – work anniversaries, birthday celebrations, etc.

About the Role

As an Implementation Coordinator, you will be at the forefront of client success—owning the onboarding journey from post-sale to product launch. This hybrid role blends project coordination with client relationship management, requiring a proactive mindset and a passion for delivering exceptional service. You'll independently handle many implementation tasks while partnering with Implementation Engineers and Account Managers to ensure a seamless transition for our clients.

You are someone who loves building relationships, thrives in fast-paced environments, and finds satisfaction in making complex processes feel effortless for others. You don’t just check boxes—you look for ways to elevate the client experience, resolve challenges creatively, and contribute to the evolution of our onboarding process.

Key Responsibilities

Lead the onboarding process: Manage the client relationship from signed contract through to successful product launch.
Collaborate cross-functionally: Work with Account Managers and clients to collect all onboarding requirements and ensure timely handoff to Implementation Engineers.
Execute onboarding tasks: Complete configuration and coordination tasks required to bring clients onto Trufla platforms.
Coordinate technical assignments: Accurately document and delegate technical items to Implementation Engineers for completion.
Train and empower clients: Deliver essential training to new clients, ensuring they understand and can effectively use their selected products.
Maintain clear and consistent communication: Serve as the client’s primary point of contact throughout implementation, providing updates and addressing questions via phone or email.
Problem-solve and optimize: Identify and remove onboarding roadblocks, contributing ideas to improve internal processes.
Document knowledge: Keep thorough records of implementation steps and suggest enhancements to the Team Lead to support future scalability.
Stay informed: Learn new features, participate in product planning sessions, and maintain awareness of platform updates.

Required Skills & Experience

2+ years’ experience in a coordination or implementation role, preferably within a SaaS company, marketing agency, or professional services firm.
Proven success managing both client and internal team relationships.
Willingness to occasionally adapt work hours to accommodate clients in different time zones.
Foundational technical understanding (e.g., websites, data processing, QA) is a strong asset—but we’ll support the right candidate to grow their skillset.

Core Competencies

Exceptional communication: Fluent English skills, both written and spoken, with the ability to explain complex topics simply.
Client-first mindset: You consistently prioritize client satisfaction and relationship-building.
Organized and detail-oriented: You manage tasks and deadlines effectively, even under pressure.
Collaborative and self-driven: Comfortable working independently or as part of a team, and open to continuous learning.
Problem-solving savvy: You enjoy uncovering the root of a challenge and suggesting practical solutions.
Professional and reliable: You demonstrate integrity, accountability, and a strong work ethic in everything you do.
Growth-oriented: Curious about emerging trends and eager to contribute insights that benefit the team and the client experience.

Bonus Points For

Technical experience or formal education in areas such as:
Website development or CMS tools
Data integration and migration
QA/testing processes

Career Path & Growth

Implementation Coordinators are encouraged to grow within Trufla through continuous learning and team contributions. Possible growth trajectories include:

Senior Implementation Coordinator
Team Lead, Implementation Coordinator
Transition into Project Coordinator, Project Management, Quality Assurance, or Account Manager roles depending on individual strengths and interests.

This role serves as a springboard for long-term opportunities within the product and technology landscape at Trufla.

Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

Do you think we match? Apply Now!

If you get what it takes, apply to the job through the "Apply Now" button above.

*After applying, complete your application by taking the required assessment below: https://assessment.testgorilla.com/testtaker/publicinvitation/cfa529a5-d83b-430f-90a1-537c28762374

Compensation

$0.00 - $0.00 per year

Know someone who would be a perfect fit? Let them know!